Smart Customer Service: Courtesies, Listening for Understanding for Successful Customer Interaction (RV-PGM140)

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Smart Customer Service: Courtesies, Listening for Understanding for Successful Customer Interaction (RV-PGM140)

1 hr. Online Course
Level: Intermediate
Average Rating:

Item #: RV-PGM140
SME: Ben Eaton

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SME

Course Applies To

Overview

Course Description

This interactive online course is presented in three modules:
   Courtesies, Attitude, and Ethics
   Listening for Understanding
   3 Steps to Successful Customer Interaction

You will learn how to combine the basics of customer service, how to conduct yourself in first impression situations, speak and act courteously at all times, maintain a positive attitude, and act ethically and fairly with every customer you meet. It will also help you improve your listening skills, and teach you to complete every customer interaction successfully, whether you handle customers in-person, by phone, over the Internet, or through self-service options.

Learning Objectives

At the conclusion of this course, you will be able to:

Discuss the importance of being knowledgeable about your company's products, services, and policies
Explain the three distinct customer service steps that must be completed for a successful outcome: welcoming your customers into your business, handling their requests by finding the best solution, and showing appreciation when ending the interactions
Explain the importance of conducting yourself in an ethical manner
Discuss techniques, such as listening actively and attentively, to help interpret customer requests correctly

Course Applies To:

This course can be used for CE or applies to the State Licenses and Professional Organizations listed below.

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Subject Matter Expert: Ben Eaton

Biography

More from Ben Eaton:

Course Title

Avg. Rating

Hours

Level

Smart Customer Service 1: Courtesies, Attitude, and Ethics - ST-0170

0.5 hrs.

Intermediate

Smart Customer Service 2: Listening for Understanding - ST-0171

0.5 hrs.

Intermediate

Smart Customer Service 3: Effective Verbal and Nonverbal Communication - ST-0172

0.7 hrs.

Intermediate

Smart Customer Service 4: 3 Steps to Successful Customer Interaction - ST-0173

0.6 hrs.

Intermediate

Smart Customer Service 5: Handling Customer Complaints - ST-0174

1 hr.

Intermediate

Smart Customer Service: Courtesies, Listening for Understanding for Successful Customer Interaction (RV-PGM140) - RV-PGM140

1 hr.

Intermediate

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NOTE: State license renewal information is provided as a convenience only and is subject to change at any time. It is the ultimate responsibility of the individual to be sure that he or she is meeting continuing education requirements for each license and corresponding renewal period. Information above was pulled on Thursday, November 21, 2024.