Smart Management: Coaching for Better Performance

There's no doubt about it. The workplace has changed drastically over the past two decades. In the past, leading an organization meant managing, directing or supervising. The individual in charge was known as "The Boss" and was responsible for directing all activities and making all decisions. Today's employees, however, do not respond well to bosses. They expect to be treated as full members of a team. Therefore, many managers today find themselves in the somewhat uncomfortable position of being a "coach." Unfortunately, they are typically lacking in the knowledge and skills to master their new role. This 1-hour online interactive course is designed to help you become a coach in the very best sense of the word. This course stresses the need for good coaching skills and provides practical suggestions for confronting poor performance by using a Performance Improvement Plan.

• Discuss the difference between being a coach and being a boss and the skills required to be successful in this role.
• List eight keys to effective coaching and identify your own coaching style
• Examine ways to make the change from manager to coach
• State ways to make the change from manager to coach
• Recall the most effective ways to communicate and how to be a good listener
• List ways to confront and correct poor performance through coaching and a Performance Improvement Plan